Scored Privacy Policy — How Your Information Is Protected

Scored (referred to as "we", "Scored", or "the platform") is a trusted online Sports Betting and gaming platform in Bangladesh. This Privacy Policy explains what information we collect when you use the Scored website or mobile app, why we collect it, and how we keep it secure.

By creating an account or using the platform, you agree to this Privacy Policy. We believe transparency is the foundation of trust, which is why our Privacy Policy is written in clear, simple language so every user can easily understand it.

This Privacy Policy is part of Scored's Terms & Conditionsis aligned with. It is recommended to read both documents together.

Scored may collect the following types of information from you:

a) Identity Information

• Full Name (as shown on your National ID or passport)
• Date of Birth & Age Verification Documents
• National ID or passport number
• Profile photo (optional)

b) Contact Information

• Mobile Number (for OTP verification)
• Email Address
• Current Residential Address

c) Financial Information

• Mobile Banking Number (bKash, Nagad, Rocket, Upay)
• Transaction History & Amounts
• Deposit & Withdrawal Records

d) Usage Information

• Betting History & Preferences
• Login time, session duration, and device information
• IP Address & Geographic Location
• Browser Type & Operating System

Scored collects your information in several ways:

• Directly from you: During registration, KYC verification, customer support interactions, and participation in surveys or promotions.
• Automatically: Through cookies, log files, and analytics tools while you use the platform.
• From Third Parties: Verification data from payment processors (bKash, Nagad, etc.) and identity verification service providers.

Scored uses your information only for the following legitimate purposes:

• Account Management: Registration, login, identity verification, and keeping your account secure.
• Service Delivery: Betting, payment processing, bonus distribution, and customer support.
• Fraud Prevention: Detecting suspicious transactions, preventing multiple accounts, and maintaining the integrity of the platform.
• Legal Compliance: Assistance with regulatory compliance and dispute resolution.
• Service Improvement: Analyzing user experience to improve the platform.
• Contact: Keeping you informed about important updates, security alerts, and relevant offers (with your consent).
• Responsible Gaming: Identifying unusual betting patterns and providing assistance where needed.

We never share your information with third parties for marketing purposes. If you wish to stop receiving promotional communications, you can let us know at any time.

Scored never sells your personal information. However, data may be shared in the following limited circumstances:

• Payment Processors: Necessary information shared with bKash, Nagad, Rocket, and Upay to process transactions.
• Identity Verification Services: With approved verification providers for the KYC process.
• Legal Authorities: In response to a court order or a lawful request from a regulatory authority.
• Technology Partners: Authorized service providers needed to operate the platform (such as hosting and security), bound by strict confidentiality agreements.

For international data transfers, Scored ensures that adequate data protection measures are in place in the destination country.

Scored uses cookies and similar tracking technologies on its website and app. These help improve your experience and allow the platform to run more effectively.

Types of cookies we use:

• Essential Cookies: These are required to maintain login sessions, ensure security, and support core functionality. Disabling them may cause the platform to not work properly.
• Functional Cookies: To remember your language preference and layout settings.
• Analytics Cookies: Collecting data such as page visit frequency and where users encounter difficulties, in order to improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may limit access to certain features.

Scored follows industry-leading standards to keep your data safe. Our security measures include:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Two-Factor Authentication: OTP-based login security.
• Regular Security Audits: Regular vulnerability assessments conducted by third-party security experts.
• Restricted Access: Only authorized personnel have access to your information.
• Data Backup: Secure and encrypted backup systems.

In the event of any security incident or data breach, we will promptly notify affected users and take all necessary steps to address the situation.

Scored retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and a minimum of 5 years after closure (for legal compliance).
• Financial Transaction Records: A minimum of 5 years, as required by law.
• KYC Documents: 5 years after account closure.
• Betting History: 2 years after account closure.
• Customer Support Communications: 1 year from the date of contact.

Once the designated retention period expires, your data will be securely deleted or anonymized.

As a Scored user, you have the following rights over your own data:

• Right to Know: You can request details on what information we hold about you and how it is being used.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances (complete deletion may not be possible where legal obligations apply).
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Object: You may opt out of marketing communications at any time.
• Right to Data Portability: You can request a copy of your information in a portable format.

To exercise any of these rights, email us at support@scored.wine. We typically respond within 30 days.

Scored's services are intended solely for adults aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

If we become aware that a minor's data has been collected inadvertently, we will immediately delete that data and close the associated account.

If you believe a minor is using Scored, please let us know immediately.

Scored may update this Privacy Policy from time to time. For significant changes, we will notify you at least 7 days in advance via email or app notification.

Continued use of the platform after an updated policy takes effect will be considered acceptance of the new terms. The latest version will always be available on this page, with the update date noted at the top.

If you have any questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us: