Responsible Gaming

Scored Responsible Gaming — Your Complete Guide to Safe Betting

Betting should be a source of fun, not stress. At Scored, we believe every player deserves a safe and controlled betting experience. Learn how to play responsibly and where to find help when you need it.

18+ Adults Only
Self-Exclusion Feature
24/7 Support
5
Safety Tools Available
24/7
Customer Support
18+
Age Restriction Mandatory
72 Hours
Cooling-Off Period

What does responsible gaming mean?

Responsible Gaming is a mindset and a habit where a player treats betting as a form of entertainment — not a source of income or a way to solve problems. At Scored, we've always believed that betting can be genuinely enjoyable only when it's done in a controlled and mindful way.

Online gaming is growing fast in Bangladesh, and with that, some users may develop a tendency toward excessive betting. Scored wants every user to enjoy the platform in a healthy, happy, and controlled way.

Responsible gambling comes down to a few key principles: bet within your means, stick to time and money limits, don't chase losses, and ask for help when you need it. scored is here to support you every step of the way.

Remember — betting is entertainment, not an investment. Chasing losses with more bets is never the answer.

Scored's responsible gambling policy is built to international standards. Our team includes trained support representatives who can help you with any concerns.


Early Warning Signs

Problem betting usually develops gradually. Watch out for the following warning signs:

Financial Warning Signs
  • Betting beyond your means
  • Chasing Losses with More Bets
  • Borrowing Money to Bet
  • Cutting back on daily expenses to fund betting
Behavioural Signs
  • Being Unable to Stop Betting
  • Hiding Betting from Family
  • Lying about betting
  • Neglecting Work or Studies
Psychological Signs
  • Feeling restless when not betting
  • Excessive anger or frustration after a loss
  • Thinking About Betting Constantly
  • Using betting to relieve stress
Social Signs
  • Withdrawing from friends and family
  • Growing strain in relationships
  • Avoiding Social Events
  • Reluctance to Seek Help

If you notice one or more of the signs above, don't wait — contact us right away. Acknowledging the problem is the first step toward solving it.


Check Yourself

Ask yourself the questions below. If you answer "Yes" to three or more, it may be time to seek responsible gaming support:

1
Have you ever bet more than your set budget?
2
Have you bet more in an attempt to win back money you've lost?
3
Do you find it difficult to cut down or stop betting?
4
Are your family or friends worried about your betting?
5
Is betting affecting your work, studies, or time with family?
6
Have you ever borrowed money or asked someone for funds to bet?
7
Do you feel restless, irritable, or anxious when you're not betting?
8
Do you hide the extent of your betting from family or friends?

This quiz is for awareness purposes only and is not a medical diagnosis. If you answered "Yes" to three or more questions, please get in touch with us.


Scored's Protection Tools

Scored has developed a range of user-friendly tools to help every user play responsibly. You can manage all of these directly from your account settings:

Financial Limits
Deposit Limits

Set a maximum deposit limit — daily, weekly, or monthly. Limits take effect immediately once set.

Bet Control
Betting Limits

Set a maximum stake per single bet to reduce the risk of placing large bets on impulse.

Time Control
Session Timer

Set up automatic alerts or logout after a certain time. Keep track of how long you're spending on betting.

Take a Break
Cooling-Off Period

Temporarily suspend your account for 72 hours to 30 days. Betting will not be possible during this period.

Long-Term
Self-Exclusion

Suspend your account for anywhere from 6 months to permanently. You will not be able to create a new account during self-exclusion.

Awareness
Reality Check

At set intervals, a pop-up will show you how long you've been playing and a summary of your total wins and losses.

To use these tools, go to the "Responsible Gaming" section in your account settings or reach out to our customer support.


Setting Budgets & Limits

Setting limits on Scored is simple. Just follow the steps below:

1
Go to Account Settings

After logging in, click on the profile icon and look for the "Settings" or "Responsible Gaming" option.

2
Select limit type

Deposit limits, betting limits, or session time limits — choose what works best for you.

3
Set your amount and duration

Choose daily, weekly, or monthly — select one or more periods and enter your preferred amount.

4
Confirm

Decreasing a limit takes effect immediately. Increasing a limit takes effect after 24 hours — this helps prevent impulsive decisions.

Tip: At the start of each month, set a budget you'd be comfortable losing entirely without it affecting your daily life. Use that amount as your monthly limit.


Self-Exclusion

Self-Exclusion is the most powerful protection tool available. If you feel you're losing control over your betting, you can temporarily or permanently close your account yourself.

Temporary Break

72 Hours — 30 Days

Long-Term Exclusion

6 months — 5 years

Permanent Exclusion

Permanent & irreversible

During Self-Exclusion:

  • Account login will be disabled
  • No betting will be permitted
  • Promotional communications will be suspended
  • Any attempt to create a new account will be rejected
  • Your account balance stays safe and will be returned to you once the exclusion ends

To activate self-exclusion, email our customer support at support@scored.wine or reach us via live chat.


Minor Protection

Scored strictly follows an 18+ policy. Keeping minors off the platform is a shared responsibility between us and parents.

Advice for Parents:

  • Use parental control software on devices accessible to children
  • Keep your account login details away from children
  • Use a password lock on your computer or smartphone
  • Have open conversations with children about the risks of online gaming and betting

Scored verifies age at registration. Any attempt to create an account by a minor will be declined.


Safe Betting Tips

Keep these simple tips in mind to bet responsibly:

  • Play for fun only: Don't treat betting as a source of income. It's a game, not a lottery.
  • Set Your Budget in Advance: Decide how much you're willing to spend beforehand and stick to it strictly.
  • Don't chase losses: Once you hit your limit, stop. Chasing losses only leads to bigger ones.
  • Take Regular Breaks: Avoid long, uninterrupted betting sessions. Taking breaks helps you make clearer decisions with a fresh mind.
  • Keep Your Emotions in Check: Never place a bet when you're angry, frustrated, or under the influence.
  • Keep other interests alive: Make time for family, friends, and hobbies — betting shouldn't be the only thing in your life.
  • Keep winnings in perspective: Even after a big win, stay level-headed — cash it out rather than putting it straight back on a bet.

FAQs

No — your account balance remains completely safe during self-exclusion. Your remaining balance will be returned once the exclusion period ends, or upon request in the case of permanent exclusion.

Yes — deposit limit reductions take effect immediately. However, increasing a limit requires a 24-hour waiting period. This rule protects you from making impulsive decisions in the heat of the moment.

A Cooling-Off Period is a temporary break of 72 hours to 30 days, after which your account reactivates automatically. Self-Exclusion is a longer-term or permanent closure of 6 months or more, which requires you to contact us directly to lift.

Listen without judgment and speak with empathy. Encourage them to acknowledge their betting problem. Let our customer support team know about the situation and we can offer guidance. Seek professional counseling if needed.

When Reality Check is enabled, a pop-up will appear at set intervals (e.g., every 30 minutes or 1 hour) showing how long you've been playing, your total bets, and a summary of winnings and losses. From there, you can choose to stop or continue betting.

Where to Get Help

Admitting there's a problem takes courage. You're not alone — Scored and the organisations below are always here to help:

Scored Customer Support

24/7 live chat and email support.

Support@scored.wine

National Mental Health Helpline

Mental health support from the Government of Bangladesh.

Helpline: 16789

Family & Friends

Talk openly with someone you trust. Family support plays the biggest role in recovery.

Professional Counselor

Consult a psychologist who specializes in behavioral addiction. Scored can provide contact details if needed.

Remember — asking for help isn't a sign of weakness, it takes courage. Scored is always here for you.

Why Scored Believes in Responsible Gaming

Your safety matters more to us than profit.

User Protection First

At Scored, user well-being and safety are the top priority in every decision we make. People before profit.

Full Control in Your Hands

Set limits, take a Cooling-Off Period, or self-exclude — all managed by you, hassle-free.

Automated Monitoring

Scored's system automatically detects unusual betting patterns and alerts you when necessary.

Full Support in Bangla

Our customer support team speaks Bengali — reach out about any issue without any language barrier.

Strict Age Verification

Age verification through the KYC process is mandatory at registration. Users under 18 will never be able to create an account.

Transparent Transaction History

You can view your complete betting and transaction history at any time. This helps you analyze your own habits.

Play Responsibly, Enjoy the Game

Enjoy safe and controlled betting at Scored. Register today and play with peace of mind using our responsible gaming tools.

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